Insights

I talk a lot and the majority of my time it’s for work! I am an active speaker at customer communication industry events such as Xplor, Document Strategy Forum, and more. A large part of my job is also delivering product roadmaps to current and prospective GMC Software clients. Please see below for some of my past engagements and reviews!

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Aspire CCS, CEO and Founder Kaspar Roos and I discuss the future of CCM for GMC Software’s CX Transformation Day 2017

Xploration  Conference 2017

Mobile Communication and Its Role in the Future of Customer Engagement

This session covers the increasing importance of mobility in the customer journey. Topics covered in this session include consumer mobile behavior, market spend trends, and challenges faced by organizations when it comes to creating an optimized mobile experience. Coming from a position of opportunity, today’s challenge is about customer experience and how Xplor attendees can engage in a meaningful dialogue with customers and prospects.

Session review: 

4.5-stars

Average session score: 4.20 (Evaluation Scale: 1=No Value, 5=Very Valuable)

Attendee Comments:

“Excellent content.” “Great discussion.”

Document Strategy Forum 2017

Internal Business Transformation for the Digital Age

It is no secret that the requirements for customer experiences are evolving. When we think of this evolution, the focus is often on the consumer, whom now expect a dynamic 1:1 customer experience that moves with them across multiple channels and stages. However, organizations also have to change internally to meet new market demands. Working to meet the changing needs of the consumer, means staking the internal deck with highly specialized skills to support customer experiences from every point in your communication portfolio. This session will explore what skills an organization will need in the next few years to be set up for success in the future.

Session review: 

3-5-stars-1024x238

Average session score: 3.75 (Evaluation Scale: 1=No Value, 4=Very Valuable)

Attendee Comments:

“Great energy and charm.” “I appreciate the presentation not being product specific.”  “Great speaker with good data and supporting examples.”